We are here to help

Returns & Exchanges

If something is not right with your jacket, contact us. We will listen, review the order carefully and work with you toward a fair solution.

Please contact us before returning anything. This allows us to understand the concern and provide the correct address and instructions.

Our approach

Every genuine concern deserves attention

Each Basharat Atelier jacket is produced after the order details and measurements are confirmed. If your jacket arrives damaged, has a manufacturing fault, is the wrong item or differs significantly from the details we confirmed, tell us promptly and we will review it.

Tell us what happened

Send your order number, a short explanation and clear photographs. We will respond with the next step.

We review it fairly

We compare the jacket with the confirmed order, measurements and photographs instead of making a decision without checking.

We look for a solution

Depending on the concern, an appropriate solution may be an alteration, repair, replacement, exchange or refund.

Simple process

How to request help

STEP 01

Contact us

Email us within [ADD: number of days] after delivery with your order number.

STEP 02

Share the details

Explain the concern and include clear photographs of the full jacket and affected area.

STEP 03

Let us review

Keep the jacket unaltered while we compare it with the confirmed order information.

STEP 04

Receive a solution

We will explain the available solution and provide return instructions if the jacket needs to be sent back.

Made-to-order fit

If the fit is not as expected

Fit concerns can sometimes be resolved without replacing the complete jacket. We may ask you to recheck specific body or garment measurements and share photographs showing how the jacket sits.

If the jacket differs significantly from the measurements or details we confirmed, we will review it as a possible production issue.
If an incorrect measurement was supplied, it is not normally a manufacturing fault, but we will still check whether an alteration or another practical solution is possible.
Do not have the jacket altered locally until we have reviewed and approved the proposed solution.

View Size & Fit Guide

Leather specialist checking jacket measurements and construction during a return review

Black leather jacket and original packaging arranged for an approved return inspection

If a return is needed

Keep the jacket protected

Until we complete the review, keep the jacket unworn except for a careful indoor fitting. Do not clean, condition, perfume, repair or alter it.

If we approve a return, include the original labels, accessories and packaging where available. Use the return address and tracked shipping instructions we provide.

Return shipping

If the confirmed problem was caused by us or the jacket is verified as faulty, we will follow the applicable requirements and explain the return-shipping arrangement. For a return accepted only as a goodwill exception, return shipping may be the customer’s responsibility.

Important distinction

Made-to-order and change of mind

Because our jackets are made after an order is confirmed—and may follow selected measurements or personalized details—we do not normally accept returns simply because the customer changes their mind.

This does not remove rights that apply when a product is faulty, damaged, incorrect, misdescribed or materially different from the confirmed order. We will assess those concerns fairly and provide the solution required by the circumstances and applicable law.

Natural leather can show modest differences in grain, tone, pores and healed surface marks. These characteristics are not automatically faults, but you are welcome to contact us if a variation appears unusual or affects the jacket’s construction.

Common questions

Returns and exchanges FAQs

What should I do if my jacket arrives damaged?

Keep the jacket and packaging, take clear photographs and contact us promptly with your order number. We will review the delivery and advise the next step.

Can I exchange a made-to-order jacket for another size?

A direct size exchange may not be possible because another jacket would need to be produced. We will first review the measurements and determine whether alteration, replacement or another solution is appropriate.

What if I entered the wrong measurement?

Contact us as soon as possible. Incorrect customer-supplied measurements are not normally a production fault, but we will check whether a practical alteration or paid remake option is available.

How will an approved refund be sent?

We will confirm the refund method and timing with you in writing. The method may depend on how the original payment was received and what options are available through the payment provider.

Where should I send a return?

Use only the return address sent in our approval message. Please do not send a parcel before receiving instructions from us.

Let us help

Tell us what is not right

Email orders@basharatatelier.com with your order number, a short explanation and clear photographs. We will review your concern and guide you through the next step.

Contact Basharat Atelier