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Product and fit guidance
Ask about leather, design details, sizing or how to submit measurements before ordering.
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Contact
Contact Basharat Atelier
Questions about a jacket, sizing or an existing order? Contact our team before production and we will help clarify the next step.
Existing orders
Include your order number and the email address used during checkout so we can identify the order.
orders@basharatatelier.comFor concise sizing or order questions, contact us during Pakistan business hours.
Message on WhatsAppSend an enquiry
Tell us how we can help
Provide enough detail for a useful reply. For sizing questions, include the jacket name, your usual size and the measurements requested on our Size & Fit page.
Do not send card or payment details.
We will never ask you to submit complete payment credentials
through this form.
- Jacket name or product link
- Order number, if applicable
- Your country
- Question about size, material or delivery
- Relevant measurements in one consistent unit
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What happens next
A clear response before production
We review your enquiry and respond using the contact information you provide. Questions involving measurements, order changes or delivery may require additional confirmation.
We identify the request
Your selected enquiry type helps direct the message to the relevant response.
We review the details
Product, sizing and order information is checked before advice is provided.
We reply
We respond using the communication method you selected. Complex enquiries may require additional time.
Sizing and product details are reviewed before production where required.
Before contacting us
You may find the answer here
Size & Fit Learn how to measure and select your preferred fit. How to Order Understand the made-to-order process and confirmation steps. Shipping & Delivery Read about production estimates and courier delivery. Returns & Exchanges Review eligibility before ordering a made-to-order jacket. Frequently Asked Questions Find answers to common product and service questions.Contact FAQs
Useful information
When will I receive a response?
We aim to reply within two business days. More detailed questions involving sizing, order changes or delivery may require additional review.
Can you help me choose a size?
Yes. Review the Size & Fit guide first, then send the requested measurements, jacket name and fit preference. Remote guidance helps with the decision but is not an in-person fitting guarantee.
Can I change an order after placing it?
Contact us immediately with your order number. Changes depend on whether the details have been confirmed and whether cutting or production has begun.
Should I send payment information through the form?
No. Never send complete card numbers, security codes, passwords or banking credentials through the contact form, email or WhatsApp.